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Giles Hall - Medical Escort Security & Safety Ambassador

Giles Hall is the Quality Manager for Eurasia and Pacific at International SOS working on the US Military contract TRICARE. He previously held the role of Head of Quality for International SOS’ Security Services division where he created and implemented a comprehensive quality management system. He is a qualified Security Risk Management Consultant and a chartered quality professional.
Giles first looked at the concepts of Security & Safety when serving in the British Royal Navy and as forum ambassador he led a project to investigate in-flight nurses experiences of security during commercial patient movements. He presented the findings at an RCN Annual Conference.

Giles has been a nurse for twenty years. He holds a Diploma in Tropical Nursing from the London School of Hygiene and Tropical Medicine and has extensive experience in critical care, in-flight movements and disaster relief.

"Being a forum ambassador is a win-win for me! Firstly, it is amazing to meet and discuss issues with others on the forum and the flight and medical assistance nurse leadership network. There are some giants of the profession in the forum who have a phenomenal scope of gifting and experience. Secondly, it is so helpful to be able to bring a project to the table for suggestions and direction. The resources of the RCN have really helped with my project and will do in the future as I continue to try to understand and improve the in-flight nurses experience and awareness of their security." - Giles

Nadia Marashi - Ambassador for Wellbeing

Nadia Marashi is a Healthcare Programme Manager at International SOS. She graduated from Kings College London as an adult nurse and worked for several years in a busy central London Major Trauma Centre where she developed a passion for critical care.

Following this she joined International SOS as a Coordinating Nurse within the Assistance part of the organization where she learnt a great deal about aeromedical transportation, tropical and travel health. In her current role as a Healthcare Programme Manager, Nadia is part of the Health Consulting team Practice and supports the workforce of several organizations globally with workplace health and wellbeing programmes.

"As I have a passion for workplace wellbeing I have been supporting the forum with creating the forum wellbeing strategy. It’s been a great opportunity to get to work with some of the committee as they have a wealth of experience in the field and can speak to the current wellbeing pressures faced by members at this time. I look forward to continuing to work together on the wellbeing project and create some impactful initiatives. " - Nadia Marashi

Olivia Wilson - Clinical Governance – Flight and Assistance Ambassador

Olivia joined International SOS in November 2007 as a Coordinating Nurse on the International Operations platform and went on to hold progressively more senior roles over time.

From 2011 – 2020, Olivia was the Nurse Manager – International Operations, responsible for day to day case management and the performance management, recruitment, training, professional development and clinical governance of the International Operations Nursing Team. This role also included supporting Quality Assurance Initiatives, including ISOS 9001:2008 certification, ISO/TS 13131 Telehealth Certification (awarded by the British Standards Institution) and internal global assistance and medical transportation standards audits. In January 2021, Olivia moved into the Clinical Quality Assurance & Innovation Lead role – TRICARE where she is responsible for the delivery, oversight and management of Clinical Quality initiatives under the TRICARE contract. This includes ensuring the services delivered to TRICARE beneficiaries are of the highest clinical quality by conducting quality assessment activities, identifying areas for improvement and creating an environment for effective clinical governance.

"I have really enjoyed leading on the clinical governance project with the RCN team to positively influence the safety of our flight nurses, medical assistance team and most importantly patients. It has been fascinating to learn more about the RCN and network with a wide range of senior nurses and professionals from within the flight and assistance work." - Olivia

Stuart Philips - Clinical Governance – Flight and Assistance Ambassador

Stuart Phillips is the Medical Director for Med ResQ, a UK based medical assistance company. Since co-founding the company, Stuart has lead the development of the medical services provided by Med ResQ to its clients and has an active role in the engagement of existing and new international corporate clients.
Stuart has over 12 years industry experience, both as a flight nurse and also in medical assistance, and with a clinical background in critical care spanning nearly 20 years, he is an expert in the most complex and challenging cases.

Stuart has been a steering member of the RCN Critical Care and Flight Nursing Forum since 2019 and a Clinical Governance Committee member since 2021. Stuart is passionate about providing high–quality, patient centred, medical case management and is motivated to improving standards and education within the medical assistance industry.

Stuart is from Cornwall but relocated to Brighton in 1999 to study for a Diploma in Nursing at the University of Brighton. Initially working in cardiothoracic surgery and interventional cardiology, Stuart went on to complete a Bachelor of Science degree in Professional Clinical Practice from the University of Brighton. Stuart’s clinical practice lead him to more senior roles in critical care before moving to medical assistance. Stuart also works as a medico-legal expert witness, having undergone specialist training in this field. Stuart has co-written 2 articles about complex air ambulance cases, both due for publishing in Autumn 2021 and he is expected to co-present a complex case to the Medical Directors’ Forum at the International Travel and Health Insurance Conference in Winter 2021, alongside an air ambulance medical director.